Our current order processing time (exclusive of shipping) is 3-4 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed, and processed for shipment as quickly as possible. Please note that orders placed after 1:00pm Eastern Time will begin processing at our fulfillment warehouse the following business day.
For backordered items, orders begin processing as soon as the backordered item is returned to stock. You can expect your order to ship 3-4 business days after the backordered item is returned to stock.
Certain items (which require special preparation for shipment, or customization) may require a longer processing time. We make every effort to accurately set this expectation by listing shipping times in the item description pages.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please let us know by email to BountyStore@DogTheBountyHunter.com .
International shipping will take 7 to 10 business days. You should receive an email when your order has been shipped. Please check with your local post office approximately 10 business days after receiving the email if you have not received your package.
Any duty or customs charges that are charged on receiving end of the shipment are the sole responsibility of the purchaser. We are not able to calculate what charges will occur for your county.
For a refund of the purchase price, items must be returned within 14 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise. Garment tags must be included with the return.
PLEASE NOTE: Electronic Media Products (CD's, DVD's, CD/DVD-ROMs) and Undergarments (thongs, boxers, etc) cannot be returned after they have been tried on or opened.
We ask that you do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective, please email us at BountyStore@DogTheBountyHunter.com for instructions.